Costumer Satisfaction Survey Specialist?
The Customer Service Representative attracts potential clients by answering product and service questions;suggesting data regarding alternative merchandise and services.Process of orders, prepare correspondences and fulfill customer to guarantee the clients satisfaction.
Costumer Satisfaction Survey Specialist?
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Open and maintain client accounts by recording account data
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Resolve product or service issues by clarifying the clients’ complaint; determining the reason of the problem; choosing and explaining the simplest answer to unravel the problem; expediting correction or adjustment; following up to make a resolution.
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Maintain financial accounts by processing customer changes and adjustments.
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Recommend potential merchandise or services to management by collection client data and analyzing client needs.
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Prepare product or service reports by collection and analyzing client data.
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Contribute to team effort by accomplishing connected results as needed.
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Manage huge amounts of incoming calls.
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Generate sales leads.
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Identify and assess customers to attain satisfaction.
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Build property relationships of trust through open and interactive communication.
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Provide correct, valid and complete data by using the right methods/tools.
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Meet personal or team sales targets and call handling quotas.
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Handle complaints, give applicable solutions and alternatives inside the deadlines and follow up to ensure a resolution.
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Keep records of client interactions, method client accounts and file documents.
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Follow communication procedures, tips and policies.
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Go for an additional mile to interact customers.
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Resolve client complaints via phone, email, mail or social media.
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Use telephones to reach out to customers and verify account data.
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Greet customers warmly and ascertain issue or reason for calling.
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Cancel or upgrade accounts.