What is a Non-Voice Support?

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​Call center agents working on a non-voice account also provide customer service. However, without using their voice. Instead of the phone, they use computer applications and online platforms.

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Non-Voice support is the department where paper works, mail, and other job-related tasks without the necessary use of vocal skills. The nonvoice support specializes in doing transactions via the literary process.

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What Does a Non-Voice Support Representative Do?

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A Non-Voice Representative performs various functions such as:

• Make sure that the clients will be given consistent literary information and reminders.

• Invoicing and data summaries.

• Mail follow up

• Data Gathering